Privacy Policy
At Ekāgra, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, register for a class or programme, make a booking, make a payment, or otherwise interact with Ekāgra.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Ekāgra, we may collect information such as your name, email address, phone number, age or date of birth where relevant, booking details, payment-related information, and information you choose to provide when contacting us.
If you participate in a specialised programme, such as prenatal, postnatal, women’s wellness, or another programme where individual considerations may be relevant, you may voluntarily provide information about your physical condition, limitations, injuries, pregnancy, postpartum status, or other wellness-related circumstances.
We only ask for information that is reasonably relevant to providing our services and supporting your participation.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general information about how you use the website.
2. How We Use Your Information
We may use the information we collect to:
- Manage registrations, bookings, classes, workshops, and programmes;
- Process payments and maintain transaction records;
- Communicate with you about your bookings, classes, schedules, changes, and enquiries;
- Provide and improve our yoga and wellness services;
- Understand your needs and preferences;
- Respond to questions, requests, and feedback;
- Send service-related communications;
- Send newsletters, updates, or promotional information where permitted;
- Improve our website, programmes, and overall experience;
- Maintain appropriate business and administrative records;
- Protect the security and integrity of our website and services; and
- Comply with applicable legal and regulatory requirements.
We will use your personal information only for legitimate purposes and in accordance with applicable law.
3. Wellness and Personal Information
Some Ekāgra programmes may involve information relating to your health, physical condition, pregnancy, postpartum status, injuries, or physical limitations.
Providing such information is generally voluntary; however, certain information may be important for us to understand your needs and provide appropriate guidance during a programme.
Ekāgra treats information of this nature with care and uses it only for legitimate purposes connected with the services you choose to receive, subject to applicable law.
4. Payments
Payments made through our website or booking systems may be processed by third-party payment providers.
We may receive information necessary to confirm and manage your transaction. Payment providers may independently process certain payment information in accordance with their own terms and privacy policies.
Ekāgra does not intend to store complete payment-card information such as your full card number or CVV on its own systems.
7. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social-media platforms, booking services, or other external services.
These third parties operate independently and have their own privacy practices. Ekāgra is not responsible for the privacy policies, security, or content of third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and financial records, resolving disputes, enforcing our agreements, and complying with legal obligations.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable law.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to request access to or correction of your information, withdraw consent where consent is the basis for processing, request deletion where legally applicable, and raise a concern regarding the way your information is handled.
If you would like to exercise an applicable privacy right or have a question about how your information is used, please contact Ekāgra through the contact details provided on our website.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you choose to receive promotional communications from Ekāgra, we may send you information about classes, workshops, programmes, events, updates, and other Ekāgra offerings.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
We may continue to send essential service-related communications, such as booking confirmations, schedule changes, or important information relating to a service you have purchased.
12. Photographs, Videos and Testimonials
Ekāgra may occasionally photograph or record classes, workshops, events, or other activities for documentation or promotional purposes.
Where required, we will seek appropriate permission before using identifiable photographs, videos, testimonials, or other personal content for public or promotional purposes.
If you do not wish to appear in promotional photographs or videos, you may let us know.
13. Children’s Privacy
Ekāgra may introduce programmes for children in the future. Where services are provided to children or individuals requiring parental or guardian consent, we will follow applicable legal requirements relating to consent, participation, and the collection and use of personal information.
Parents or legal guardians may contact us with questions or concerns regarding information relating to a child.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Ekāgra handles personal information, please contact us through the contact details provided on our website.
We will make reasonable efforts to address privacy-related enquiries and grievances in accordance with applicable law.
16. Applicable Law
This Privacy Policy is governed by the applicable laws of India, including applicable data protection and consumer protection laws.
By using the Ekāgra website and services, you acknowledge this Privacy Policy.